Legal

Privacy Policy

Last updated: August 9, 2026 · Wander Lux Transportation LLC

Wander Lux Transportation LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our transportation services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

Information We Collect

When you use our services or contact us, we may collect the following types of information:

·Personal Identification Information: Name, email address, phone number, and mailing address provided when you make a reservation or contact us.

·Booking Details: Pick-up and drop-off locations, travel dates and times, vehicle preferences, and special requests.

·Payment Information: Billing details processed securely through our payment partners. We do not store full credit card numbers on our servers.

·Communications: Records of correspondence when you contact us by email, phone, or through our website contact form.

·Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.

How We Use Your Information

We use the information we collect for the following purposes:

·To process and confirm your reservations and provide transportation services.

·To communicate with you regarding your bookings, including confirmations, reminders, and updates.

·To respond to your inquiries and provide customer support.

·To process payments and prevent fraudulent transactions.

·To improve our website, services, and customer experience.

·To send promotional communications and special offers, where you have opted in to receive them.

·To comply with legal obligations and enforce our terms of service.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

·Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, processing payments, or providing services — subject to confidentiality agreements.

·Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.

·Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

·Safety: We may share information when we believe it is necessary to protect the rights, property, or safety of Wander Lux Transportation, our customers, or the public.

Data Security

We take the security of your personal information seriously. We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

·Remember your preferences and settings.

·Understand how visitors use our website.

·Improve website performance and functionality.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Your Rights and Choices

You have the following rights regarding your personal information:

·Access: You may request a copy of the personal information we hold about you.

·Correction: You may request that we correct inaccurate or incomplete information.

·Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

·Opt-Out: You may opt out of receiving promotional communications from us at any time by contacting us directly or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us at [email protected].

SMS / Text Message Communications

Wander Lux Transportation LLC offers SMS text message notifications to customers who opt in during the booking process or through their account profile.

What we send: Booking confirmations, driver assignment notices, driver en-route and arrival alerts, trip status updates, and post-trip follow-ups related to your reservations and customer service.

How to opt in: You may opt in by checking the SMS consent box on our booking form or in your customer account profile. Consent is optional and is never a condition of purchase, account creation, or use of our services.

How to opt out: Reply STOP to any message at any time to unsubscribe. You will receive one final confirmation message and no further messages will be sent. You may also contact us at [email protected] or (667) 755-0484 to be removed from SMS communications.

Help: Reply HELP to any message for assistance, or contact us at [email protected] or (667) 755-0484.

Message frequency: Message frequency varies based on your booking activity. You may receive up to 6 messages per booking.

Message and data rates: Message and data rates may apply depending on your mobile carrier and plan.

No sharing with third parties: Mobile phone numbers and SMS consent information collected by Wander Lux Transportation LLC are not sold, shared, rented, or transferred to third parties or affiliates for marketing or promotional purposes. This information is used solely to send transactional and service-related messages directly related to your reservations and customer service inquiries.

Supported carriers: Major US carriers are supported. Carrier is not liable for delayed or undelivered messages.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wander Lux Transportation LLC

Odenton, Maryland

Email: [email protected]

Toll Free: (888) 724-6610

Day Dispatch: (667) 755-0484

Night Dispatch: (667) 900-9010

Account Deletion

You may request permanent deletion of your Wander Lux Customer account and associated personal data at any time.

To submit a deletion request, visit our dedicated Account Deletion page or email [email protected] with the subject line "Account Deletion Request — Wander Lux Customer."

We will process verified requests within 30 days. Please note that certain records (such as completed transaction records and legally required data) may be retained as required by law even after account deletion.

View Account Deletion Instructions →