Wander Lux Customer App
Account Deletion Request
You may request permanent deletion of your Wander Lux Customer account and the personal data associated with it. This page explains how to submit that request, what data will be removed, and what records we are required to retain.
About This App
App name: Wander Lux Customer
Developer / Company: Wander Lux Transportation LLC
Contact email: [email protected]
Option 1 — Delete Inside the App
If you have access to your account, you can submit a deletion request directly from within the Wander Lux Customer app:
- 1Open the Wander Lux Customer app and sign in to your account.
- 2Tap the Account tab at the bottom of the screen.
- 3Scroll down to the Account Settings or Privacy section.
- 4Tap "Delete My Account" and follow the on-screen confirmation steps.
- 5Your deletion request will be submitted immediately.
Option 2 — Request by Email
If you cannot access the app, you may submit a deletion request by emailing us directly:
Please include the full name, email address, and phone number associated with your account so we can locate and verify your record. We will respond within 30 days of receiving a valid, verified request.
Identity Verification
To protect your account from unauthorized deletion, Wander Lux Transportation LLC may need to verify your identity before processing a deletion request. Verification may include confirming the email address, phone number, or account number (e.g., WL-XXXXXX) associated with your account. We will not process a deletion request we cannot verify.
What Will Be Deleted
Upon confirmation of a valid deletion request, the following personal data will be permanently removed from our active systems:
- Your account profile (name, email address, phone number, password hash)
- Your saved payment methods stored in our system
- Your account number and login credentials
- Saved addresses and preferences associated with your account
- Push notification tokens and device identifiers
- Any pending or unprocessed personal data requests
Data We Are Required to Retain
Certain records cannot be immediately deleted because we are required to retain them for legal, tax, payment, fraud-prevention, or regulatory purposes. Deleting your account does not erase these records. They include:
- Completed booking and transaction recordsIncluding trip dates, amounts charged, and payment confirmations — retained for a minimum of 7 years for tax and accounting compliance.
- Payment processor recordsStripe and other payment processors maintain their own records of transactions independently of our deletion. We cannot delete data held by third-party processors.
- Fraud prevention and dispute recordsRecords related to chargebacks, disputes, or suspected fraudulent activity may be retained as long as necessary to resolve the matter.
- Legal and regulatory compliance recordsAny records required by applicable federal, state, or local law, including transportation regulations, will be retained for the period required by law.
- Communications related to safety incidentsRecords of any safety-related incidents or complaints involving your trips may be retained as required for insurance or legal purposes.
Processing Time
We will process verified deletion requests within 30 days of receipt. You will receive a confirmation email once your account has been deleted. If we require additional information to verify your identity, we will contact you at the email address provided in your request.
Or visit our Privacy Policy to learn more about how we handle your data.